COVID SECURE AT THE FEATHERS
We thought we’d let you know about a few changes we’ve made, which we hope you’ll find reassuring in these times, so here’s a little summary.
Much as we could all do with a hug, please respect yours and others personal space by maintaining a social distance where possible.
We will be asking customers to wait at the door for a member of the team to take you to your table and to sanitise your hands on the way into the pub. The reason for this is so we can take the time to explain how things work and to also keep an eye on the number of people we have in the pub at any one time. This is also the reason why we’re encouraging bookings only, even just for a drink at the moment.
Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles). We have said a maximum table size of 12 for now, whether inside or out.
At busy times, those without prior bookings may be asked to queue and as much as we’ll try our best to get everyone a table, it may not always be possible, to keep everyone safe.
We want to reassure you that there’s regular cleaning going on in the pub; all our team will be washing their hands every half an hour and sanitising ‘touchpoints’ every twenty minutes. The tables and chairs will be cleaned after each customer. At every step, we’ll be following the highest of cleaning standards throughout the pub and in the kitchen.
Service at table
We’ll do our utmost to keep a safe distance where possible when taking orders and serving your table.You’ll notice some changes to the way we’re laying the tables.
To reduce the ‘contact’ with cutlery, we’re placing the knives, forks, and napkins in tankards and placing them on your table. The same goes for the salt and peppers, which will be cleaned after every use.
How to order
As always you can order your food and drink at the table. Our team will explain how this works when you are seated.
We will also be introducing a way to order and pay for drinks through your smartphone in the near future.
Space between tables
We wanted to reassure you that care and consideration have gone into spacing the distance between the tables and positioning of the chairs.
Please do not move them around without talking with someone.
Your Menus will only be used by you for the duration of your visit and recycled afterwards.
Much as life usually revolves around the bar, please resist the temptation to pop to it, we’ll look after you at the table.
To reduce the handling of cash, we’re kindly asking you to use contactless or card wherever possible.
The little touches (that are often touched a lot) – may not be quite as prevalent just now. Things like the newspapers, board games, dog biscuits, leaflets, beer mats, blankets, candles, kids colouring pencils, boules & darts – we’ve popped them away, for the time being, we hope you understand.
Toilets will be regularly cleaned and numbers visiting them at any one time will be restricted.
Children and dogs
Much as they like to, please don’t let them wander. Play equipment in our gardens is also temporarily out of action.
NHS Test and Trace Scheme
We will ask for contact details from a member of each party as per the Government mandate to collect information to ‘test and trace’ if needed.
Our outside tables are available to book, however, if the weather is poor we cannot guarantee a table inside. You may wish to consider re-booking. Ordering outside will be at the table and our team will explain how it works.
We also respectfully ask that you don’t move tables around, they have been positioned with thought.
Opening and closing times
We may have to change our opening and closing times in the opening weeks to help us to manage yours and our team’s safety.
You will be notified of these when making a booking.
If you are feeling at all unwell, please save your visit for another day.
We hope you find all these changes reassuring and feel free to chat anything through with any of our crew when you visit.